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Collaborating with Your Website Management Firm: Roles and Responsibilities for WordPress Websites

Collaboration between a website management firm and a client is essential for the success of any online business. With a collaborative approach, a website management firm such as Lowthian Design can help a client achieve their online business goals and grow their business. In this article, we'll explore the roles and responsibilities of Lowthian Design and the client, specifically in the context of WordPress websites.

Lowthian Design's Roles and Responsibilities:

  1. Maintenance and Backups

Lowthian Design takes on the technical responsibilities of maintaining, securing, and updating a client's WordPress website. We achieve this by performing regular maintenance tasks such as updating WordPress core, themes, and plugins, performing malware scans, and monitoring website speed and performance.

  1. Security

Website security is a critical aspect of any online business, and Lowthian Design takes on the responsibility of securing the website against potential threats. This involves regular security scans, vulnerability assessments, and implementing security measures such as firewalls and SSL certificates. This includes uptime monitoring by deploying a tool that immediately notifies us if the website is down so we can take remedial action quickly. We also ensure that daily backups are performed to mitigate the risk of data loss.

  1. Training and Support

Lowthian Design provides training and support to the client on various aspects of managing their website. This includes training on how to use the WordPress content management system (CMS), how to add or update content, and how to troubleshoot common issues that may arise. Our plans offer email support and during site development regular online meetings.

  1. Plugin Selection and Maintenance

Lowthian Design offers a selection of paid plugins to all of our clients that can help enhance the functionality of a client's WordPress website. We review new plugins and make recommendations to the client on which ones will provide the best solution for their needs. Additionally, we maintain and update the plugins installed on a client's website to ensure they are always up to date and compatible with the latest version of WordPress. We also regularily review these plugins to make sure they are still maintained to prevent security or compatability issues.

  1. Feature Requests

Lowthian Design must work closely with the client to ensure that the website is meeting all of their needs. This involves regularly asking for feedback and suggestions on new features or functionality that may be required. We will provide guidance on the feasibility of any feature requests and recommend solutions that will meet these needs.

The Client's Roles and Responsibilities:

  1. Content Management

The client is responsible for creating, adding, and updating content on their WordPress website. This includes creating blog posts, updating product pages, and adding new images or videos to the website. Lowthian Design will provide training on how to use the CMS, but the client must take ownership of the content.

  1. Reviewing and Reporting Issues

The client must monitor their website regularly and report any issues or problems to Lowthian Design promptly. This includes issues such as broken links, slow website speed, or any other functionality issues that may arise. While we do verify the website is up and functioning after all updates, we are not always able to catch subtle changes in design or display of content. If this occurs during client updates, sometimes clearing the cache will fix problems. If this doesn't resolve, please immediatly report any noticed changes to the site so we can get them fixed right away.

Think of it like an extended warrenty, things do go wrong, and fixes will be made, but we need to be told about the issues before we will know to fix them.

  1. Collaborating with Lowthian Design

The client must work closely with Lowthian Design to ensure that their website is always up to date and performing optimally. This involves providing feedback on any issues, collaborating on content creation and updates, and providing access to the necessary tools and resources needed to manage the website effectively. This includes access to hosting panel, and any third party connections to the website such as payment gateways or other resources.

  1. Feature Requests

The client is also responsible for providing feedback to Lowthian Design on any new features or functionality that may be required. This includes suggesting new plugins or features that can help achieve their goals. The client must also work collaboratively with Lowthian Design to ensure that any requested features are feasible and align with the overall strategy of the website.

Conclusion:

In conclusion, the partnership between Lowthian Design and a client is critical to the success of a WordPress website. Lowthian Design is responsible for providing technical support and maintaining the website, including offering a selection of paid plugins and reviewing new plugin needs to provide the best plugin for the task. The client is responsible for managing content and reviewing the website for issues frequently, as well as letting the firm know what new features are needed to make sure the website accomplishes all the needs of the organization. It is best to think about it like insurance. Lowthian Design will keep the site running smoothly, but the client needs to report any issues before they can be repaired.

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